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As a financial cooperative, our success depends on providing members with a delightful experience no matter how they choose to interact. To that end, the first quarter of the year we spent diligently getting ready for our IT system conversion, ensuring that the transition would be smooth with minimal downtime or major disruption to our services. I am amazed and grateful for our IT department’s dedication to the conversion process, working tirelessly over a 12-month period leading up to April 2018. They, along with the entire staff, successfully upgraded our technology infrastructure, ultimately enabling us to serve you even better. I can’t thank them enough for their dedication and commitment.
To Give is to Receive
2018 was also a year of giving. We continue to be proud to support numerous charities and organizations:
- United Way
- Big Brothers, Big Sisters of Miami
- His House Children’s Home (for orphans)
- Animal Aid Animal Shelter
- South Florida Autism Charter School
- Phillis Wheatley Elementary in Historic Overtown
- LifeNet 4 Families
- Thanksgiving Basket Brigade
- Marjorie Stoneman Douglas High School
- American Heart Association Heart Walk
- Relay for Life and Making Strides against Breast Cancer Awareness Walk
- Children’s Diagnostic Treatment Center
- City of Pembroke Pines Bow Wow Ween and Santa’s Calling
- Children’s Home Society
In addition, our credit union made a sizable donation to support those in the Panhandle impacted by Hurricane Michael. We are all too familiar with what such storms can do to a community. For our member-owners who live in Northern Florida, you remain in our thoughts and prayers. I am exceedingly proud of our staff’s generosity and the extended love they have shown to those who need it most.
Accolades and Education
In 2018, we were honored to be recognized as a Credit Union Journal’s “Top Credit Unions to Work For” and highlighted as a Sun Sentinel’s Top Workplaces. We firmly believe engaged employees are essential to providing our members the service they deserve. We continue to work hard to foster such an environment. We hosted several seminars and Lunch & Learns dealing with topics like “Wine tasting and Home Buying;” “Women and Investing;” “Crushing Debt;” and “Breaking the Paycheck to Paycheck Cycle.” We also sponsored education sessions at Miami Community Charter School, helping students learn how they can afford college. An informed membership is part of our mission and we will continue to listen to you and provide financial education, empowering you with the knowledge to live better lives today, and for years to come.
In 2019, we will continue to express the love of family by providing stellar member service and pursuing never-ending improvement. We are investing in enhancing our website platform to provide you a phenomenal experience and facilitate even more innovative and robust financial solutions focused on speed, ease of use, multi-channel and convenience. In closing, I know I say it every year, but it remains true, we appreciate and are grateful for your membership and loyalty. We realize that we would not be here, if it were not for you, our community and family. We do not take this lightly. In 2019, we will continue to focus on you, our memberfamily, and remain the trusted financial advisors you have relied on for guidance through the years. On behalf of the Board of Directors and the staff, we wish you a healthy, successful and fulfilling New Year and invite you to share the gift of membership with your friends and family.
Sincerely, Leman Murray Chairman – Board of Directors