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Visa® Debit Chip-Enabled FAQs

Your New Power Financial Credit Union CHIP-ENABLED  Visa® Debit Card with Greater Security has Arrived!

We have Answers!

The United States is now EMV chip card enabled; Power Financial Credit Union is equipped and prepared to embrace and actively be part of this change in card technology and is issuing chip cards at our branches and by mail.  Your favorite vendors and stores should all have devices that will be able to read these special chip cards.

EMV—which stands for Europay, Mastercard and Visa, is a global standard for cards equipped with computer chips and the technology used to authenticate chip-card transactions. In the wake of numerous large-scale data breaches and increasing rates of counterfeit card fraud, U.S. card issuers have migrated to this new technology to protect consumers and reduce the costs of fraud.

When can I expect to receive my Chip-Enabled Visa® Debit Card?

Chip-enabled Visa® Debit Cards will be issued starting September 2017. You’ll need to activate your Power Financial Credit Union chip-enabled Visa® Debit Card before you use it. To activate, call the number on the sticker located on your new card. If you do not receive your new chip-enabled Visa® debit card prior to the expiration of your card, please contact Power Financial Credit Union immediately at, 866.830.0832.

Why am I receiving a new card, was my account compromised?

You are not receiving this card because it was compromised, it is a replacement for your existing card. This new debit card has enhanced EMV chip technology that is designed to better protect you from fraud. These cards have been widely used in Europe, and merchants and issuers in the US are in the process of moving to EMV technology.

Will I have issues using my debit card during this conversion?

It is our goal to make this conversion as seamless and transparent as possible.  We do not anticipate any issues during the conversion. Please contact us at 800.548.5465 should you encounter any issues with your new card.

I received a new debit card in the mail and it says I cannot use it until the specified date. Can you clarify?

Please begin using your new Power Financial Credit Union Chip-Enabled Visa® Debit Card on the specified date. Be sure to properly dispose of your current Power Financial Credit Union Debit Card by cutting or shredding it so that the numbers are not readable.

What do I do once I receive my new chip-enabled Visa® debit card?

Please contact us at the number provided on the sticker that is attached to the front of your new card, and follow the directions on the sticker to promptly activate your card.

Where can it be used?

Chip-enabled technology is already the standard card technology used in over 130 countries around the world, including Canada, Mexico, and the United Kingdom, so you’ll enjoy greater acceptance when traveling internationally.

Chip-enabled terminals should be in stores throughout the U.S. You will be ready to use your card when you see the new terminals. Remember, your chip-enabled Visa® debit card will still work at terminals where only magnetic stripe transactions are accepted.

Can my Chip-Enabled Visa® debit card be used at an ATM?

Yes. You can continue to use your card as you do today by following the instructions at an ATM.

I received a new card, but I have recurring payments set up on my current card.

Please reach out to the merchant(s) that you have set up for recurring payments to give them your new Power Financial Credit Union Chip-Enabled Visa® Debit Card number and expiration date.

Can I set up recurring payments? Automatic Payments?

Yes! After the specified date to activate your card, you can set up a recurring/automatic payment by logging into SecureLink Online and/or Mobile Banking, and select Bill Pay.

Will I keep the same benefits with my chip-enabled Visa® debit card as I had with my previous card?

Yes. You will continue to enjoy the same benefits with your chip-enabled Visa® debit card as you do today with your magnetic stripe debit card. Also, overdraft protection will not be affected by the conversion to your chip-enabled Visa® debit cards.

How are chip-enabled cards more secure?

This sophisticated technology has been created primarily to protect you from theft. They are:

Harder to duplicate card:

Because EMV chip-enabled cards use cryptograms that are unique to each transaction, stolen chip card data cannot be used to create counterfeit cards. Unlike a magnetic stripe card, it is more difficult to create a counterfeit EMV card that can be used to conduct an EMV payment transaction successfully.

Stolen card data unable to be used:

The computer chip enables more secure processing by producing a one time use code for each transaction. The added layer of security provided by the EMV chip makes debit card data much less valuable, decreasing incentive for fraudsters to steal data from vendors and stores.

Will chip-enabled cards prevent all fraud from happening?

No. As the industry continues to develop new ways to protect you (consumers), perpetrators continue to look for new ways to commit fraud. Chip-enabled cards provide an additional layer of security at chip-enabled terminals, on top of the fraud prevention monitoring we currently provide.

Remember, if you notice any suspicious activity on your account, notify us immediately.

Will chip-enabled cards prevent data breaches?

Chip-enabled card technology provides an additional layer of security to help reduce certain types of fraud resulting from data breaches; however, it will not prevent a data breach.

How do I request a new / replacement card or report non-receipt?

For a new, replacement card or to report non-receipt, please call Power Financial Credit Union at 800.548.5465.

For lost, stolen or cancelled cards, please contact Power Financial Credit Union Card Activation at 866.830.0832.

 

How to use a chip-enabled Visa® debit card?

It’s easy to make purchases with your Power Financial Credit Union chip-enabled Visa® debit card. For most merchants, simply insert the chip end of your card into the terminal with the chip facing up. Leave your card in the terminal and follow the prompts on the screen. Remove your card from the terminal when prompted.

You’ll be prompted to enter your PIN or to provide a signature as you normally would when verifying the transaction. You may not be asked for a PIN when traveling internationally. If the retailer is not equipped to read the chip card, just swipe as you do today. For transactions made over the phone or online, you pay as you would normally.

How can I avoid problems using my debit card when I'm traveling internationally?

We recommend that you contact us at 800.548.5465 to lift restrictions on any card(s) you plan to use while traveling, so your card access isn’t interrupted. For your protection, we’ll continue to monitor card activity even when a travel notice is set. If you encounter any issues while traveling, we’re here to help.

Please be sure our system reflects a phone number where you can be reached while traveling, such as a cell phone, in case our fraud preventative team needs to get in contact with you.

NOTE: When traveling outside the United States, some card readers at unattended kiosks (such as public transportation terminals, gas pumps) will require a PIN. However, this type of PIN technology is different than what you normally use for PIN transactions in the U.S and the card won’t be accepted. In these situations, please locate an attended terminal to complete your transaction or plan for an alternative payment method, such as obtaining local currency from a STAR or PLUS Network ATM.

Can I use my chip-enabled debit card at an ATM in a foreign country?

Yes, at some of the largest networks such as Star, Visa/Plus networks which have ATMs worldwide

Remember these 3 important considerations when using foreign ATMs:

  1. Some foreign ATMs are only available during normal business hours
  2. Many foreign ATMs offer instruction in English, but not all of them
  3. Your PIN must be 4 digits. You can request your PIN mailer by calling 800.548.5465 or through SecureLink Online Banking from the secure forms drop down menu, then select debit or ATM requests.
How can I avoid problems using my debit card when I'm traveling domestically?

In order to prevent any interruption with card access, we recommend that you contact us prior to traveling at 800.548.5465 and speak to one of our  trusted advisors to determine if there are any restrictions in the area you are visiting.

If you encounter any issues after the travel notice has been placed, we’re here to help. Please contact us toll-free at 800.548.5465.

I am trying to activate my card and it will not work.

Make sure you are using the primary phone number you have on your Power Financial Credit Union Account. You will also need the last 4 digits of the primary member’s social security number.

I received my new card, but I have not received a PIN.

For new or replacement cards, you must re-establish your PIN in order to use ATMs. You may re-use the same PIN that you have on your old card, by contacting us at the phone number provided on the PIN mailer, or give us a call at 800.548.5465 to reorder a pin mailer for you as your current PIN does not automatically carry through to the new chip-enabled Visa® debit card.

Where can I view my debit card history and transactions?

Simply login to your SecureLink Online or Mobile Banking and view your transactions.

Can I access my Power Financial debit card account information online?

Yes, you can once you have signed up for SecureLink Online or Mobile Banking.

What are the requirements for the Power Financial Credit Union Chip-Enabled Visa® debit card rewards program?

As a Power Financial Credit Union member, there is no limit to the rewards you can earn. The more you use your Power Financial Credit Union chip-enabled VISA® debit card, the more offers you can receive and the more rewards you can earn!

You can learn more about purchase rewards by clicking, here.

 

 

How do I contact Power Financial Credit Union from outside the U.S.?

To call from an international location, please call 800.548.5465 or our local line  954.534.4400.

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